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About the BHA
Bourne Housing Authority Community Building

Work Orders

Any resident requiring maintenance assistance should call the Bourne Housing Authority management office at 508-563-7485.  During weekends and holidays or if there are after-hour emergencies, please call 508-563-7485. An answering service will relay the message to maintenance staff.  This call will generate a work order which will be distributed to a maintenance staff member qualified to handle the repair.

After Hours Emergency Work Orders

When calling with a maintenance emergency after hours (508-563-7485), it is important to give the answering service the following information:

  • Your Name
  • Your Address
  • A return phone number where you can be reached
  • A description of the problem

In the event of emergency such as a fire, call 911 immediately.


A routine work order will be completed  during regular business work hours as expedient.

Examples of routine work order are:

  • Faulty refrigerator
  • Stove/burner problems
  • Toilet running
  • Faulty switch
  • Leaky faucet
  • Clogged drain in sink or tub
  • Leaks that do not affect health and safety
  • Closet door off the track
  • Broken screen for a door or window
  • Door handle loose
  • Appliance making a noise
  • Light not working

Routine work orders should be called in as soon as you are aware of the problem. Do not wait until inspection to report an issue.


A maintenance emergency is any situation that may cause a safety problem for people, or would otherwise cause damage to an apartment or building.

Examples are:

  • No heat
  • Lock out (The after-hours fee is $25. If the lock out is on a weekend or holiday the fee is $35.00.)
  • Flooding (at call back, maintenance staff may talk you through shutting off the water as a first step)
  • Major roof leaks
  • Boiler/Water heater leaks
  • Broken window pane or broken glass in the door that affects the safety and/or security of unit
  • Fallen ceiling
  • When the gas company needs access to locked boiler rooms
  • Gas smell

smoke free housingAll Bourne Housing Authority properties are smoke free.
There is no smoking allowed on the premises, including outdoor spaces and parking lots.